Privacy Policy

General conditions:

  • The Warehouse App is managed by Red Warehouse Service Trading Ltd Company.
  • All products on our website fully comply with the Government regulations. We guarantee not to sell counterfeit or illegal products without custom claimed, and unknown origin goods. Our products are qualified in line with strict technical standards, quality control, and food safety, according to Law No.18 on Prevention and Control of Harms of Alcoholic Beverage in 2019. 
  • All activities on the website are conducted publicly, transparently, and legitimately.
  • You must be over 18 years old as government regulation to visit and buy wines or other alcoholic beverages on The Warehouse’s website. The Warehouse has the right to require your ID card to verify your age in case we suspect you are under 18 years old.  
  • Pregnant women are not allowed to purchase alcoholic products from the Warehouse, and alcoholic products are not allowed to consume before and during driving.
  • Spirits (over 15% ABV) are not allowed to be purchased on our website. All of the images related to spirits are just for reference. Meanwhile, spirits shall be ordered through our hotline or other platforms of the Warehouse. 
  • Easily breakable products such as glasses, cups, decanters, etc are not applied for online orders, nevertheless, they shall be purchased at stores or via our hotline. 

Warranty and After Sales Service:

- Data and information collecting:

  • To make a transaction, customers need to register to open a membership account at The Warehouse App and provide some necessary personal information.
  • It is the responsibility of the customer to ensure that the information is correct and accurate in accordance with applicable Vietnamese laws.

- Data storage and privacy:

  • Customer information and transactions are stored and secured by The Warehouse's system.

- Data usage: 

The Warehouse has the right to use the information provided by the customer to:

  • Update relevant information about offers, promotions or other announcements.
  • Process orders and problems encountered at the request of the customer.
  • Use information collected from cookies website to improve the user experience and service quality.
  • Customers are responsible for keeping their account information secure and not sharing any information related to the account and password at The Warehouse App on other websites or Apps.

- Data Sharing:

  • The Warehouse is committed to respecting the privacy and the right to protect the personal information and payment information of customers. The Warehouse shall not share our customers’ information with any other company, except for third parties directly related to delivery, payment processing, reimbursement, etc.
  • Additionally, the Warehouse can provide your personal information in the following truly necessary cases:
  • As required by law.
  • Share with advertising partners like Google for customer behavioral remarketing.
  • Market research and analysis reports and absolutely do not pass to third parties.

- Cookies usage:

The Warehouse can automatically collect and store a number of information in the server log including details of how customers use and query The Warehouse services. Identifying customer accounts in the browser as well as handling errors, language, browser, etc. 

Privacy and Security:

Purpose and scope of data collection 

The main data collection on the Warehouse App includes first and last name, email address, phone number, address, date of birth and ID card. Such required information is mandatory for customers to provide before accessing the App content, involving when making purchases in order to comply with the alcohol commerce’s law on the online network, as well as ensuring the rights of consumers. 

Customers will be solely responsible for the security and retention of all users of the service under their registered name, password, and email inbox. In addition, it is the customer's responsibility to promptly notify us of the unauthorized use, abuse, security breaches, retention of third-party registration names and passwords for appropriate resolution.

 

Scope of information use

We use the information customers provided to:

  • Providing services and products to customers; 
  • Send notifications regarding information exchange activities between customers and the App 
  • Prevent activities that destroy customer's user account or customer imitation activities; 
  • Contact and resolve customers in special cases 
  • Do not use personal information of customers outside the purpose of confirmation and contact related to the operation at the Warehouse App
  • In case of legal requirements: we are responsible for cooperation in providing customer’s personal information when requested from judicial authorities including Procuracies, courts, police agencies investigating related to certain law violations of customers. Other than that, no one has the right to infringe on the personal information of customers.

Information storage time period 

Customer Personal Data will be stored until a cancellation request is made. Apart from that, in any case, customer’s personal information will be kept confidential on the server of the website. In case of information suspected fake, violating regulations, or in-active over 6 months, such information will be deleted.

People or organizations allowed to access the data 

The information requested by us during the consultation and purchase process will only be used to the full scope as section 2 of this Policy. Included customer support and providing authorities when required. 

Besides that, such information will not be disclosed to any other third party without the customer's consent.

 

Media and tools for users to access and edit their personal data.

  • Customers can log into their accounts to adjust their personal information or send a request to us for assistance in checking, updating, adjusting, or canceling their personal information.
  • Customers have the right to submit complaints about the disclosure of personal information to third parties to the Website Management. Upon receiving this feedback, we will reaffirm the data, be responsible for answering the reason, and instructing users to restore and secure the information.
  • Hotline: 1900 277 267

 

Applicable Law

  1. Law No.44/2019/QH14 ON PREVENTION AND CONTROL OF HARMFUL EFFECTS OF ALCOHOLIC BEVERAGES of 2019
  2. Decree No.17/2020/ND-CP, revised and amended some articles regarding conditions of business investment that are under government control of the Ministry of Industry and Trade.
  3. Decree No.24/2020/ND-CP, assigning some articles of PREVENTION AND CONTROL OF HARMFUL EFFECTS OF ALCOHOLIC BEVERAGES 
  4. Other legal documents (if any) depending on a certain period of time.